How Do I Get Started
with my Account?
So you've purchased hosting
and a domain...what now?
Once your order has been cleared for fraud, your
account will be setup -- typically within a few
business hours. When that step is complete, an email
will be sent to you with your login information as
well as the nameservers you should use (if
applicable) for your domain name.
If you are setting up a brand new site, you would
want to update your nameservers with your registrar
so that your domain will point to your new server
If you are moving your hosting here from another
host, you have some other things to consider to
ensure a smooth transition. In that case, you will
likely be better off transferring your files and
configuring your settings on the new server *before*
you update your nameserver information. You don't
want your domain to start resolving to an account
with no files in it yet!
If you are currently with a cPanel-based host, feel
free to contact us to do your transfer for you.
There are ways to easily transfer files and settings
using functionality built into cPanel.
If you are transferring a site that is
database-driven, there are other concerns you'll
want to consider to limit downtime and ensure you
don't experience different posts to different
databases. Feel free to
contact us for personalized assistance
HOW DO I...
Charlottezweb help me through the process of
moving my account?
Of course, just ask!
How do I get my files
The preferred way to get your site
files uploaded to your new account is to use the
FTP program of your choosing to transfer the
files from your computer up to the "public_html"
folder within your account space. Any
files located within public_html are availalbe
to anyone online provided you haven't restricted
them through permissions or otherwise.